Shipping policy

We want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return within 7 days of receiving your item.

• Certain items such as personal care, beauty products, and intimate apparel are non-returnable for hygiene reasons.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at veliastore@outlook.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at veliastore@outlook.com.